Heliconia Garden — 1-Year Indoor Plant Replacement Guarantee
A full year to enjoy your plant with more confidence.
Even when it was an accidental care mistake.
Bringing a live plant home should feel exciting, not stressful.
That is why eligible indoor plants purchased directly from Heliconia Garden are protected by our 365-day replacement guarantee.
And unlike a conventional plant guarantee, reasonable accidental care mistakes can still be covered.
If an eligible plant is lost because of overwatering, underwatering, unsuitable placement, incorrect light or another reasonable home-care mistake, bring the original plant back to us with proof of purchase.
If the claim meets the guarantee conditions, we will provide one eligible replacement.
What is covered
Even an honest care mistake.
- Accidental overwatering
- Accidental underwatering
- Unsuitable indoor placement
- Incorrect light conditions
- Other reasonable accidental home-care mistakes
Good care still matters. Use the individual plant’s care guidance and contact us if you are unsure about light, watering or placement. Confirm eligibility when choosing your plant.
How it works
Bring the plant. We’ll guide the next step.
The complete policy
Heliconia Garden — 1-Year Indoor Plant Replacement Guarantee
Even when it was an accidental care mistake.
365-Day Coverage
The guarantee is valid for 365 days from the original purchase date.
Eligible Plants
The guarantee applies only to eligible indoor live plants identified by Heliconia Garden.
In-Store Purchases Only
The guarantee applies to eligible plants purchased and collected directly from Heliconia Garden during a store visit.
One Replacement Per Plant
Each eligible plant is entitled to one replacement only during the 365-day coverage period.
Guarantee Ends After Replacement
Once a replacement is provided, the guarantee for the original purchase is considered fully redeemed. The replacement plant does not begin a new 365-day guarantee.
Accidental Customer Care Mistakes Are Covered
Accidental home-care mistakes are covered. This may include plant loss caused by overwatering, underwatering, unsuitable placement, incorrect light conditions or other reasonable accidental home-care mistakes.
Original Plant Must Be Returned
The affected plant must be returned to Heliconia Garden for assessment before a replacement can be approved.
Proof of Purchase Required
The customer must provide a receipt, invoice, order confirmation or another purchase record that Heliconia Garden can verify.
Replacement Plant
Where available, the replacement should be the same variety with a comparable size/value to the original purchase.
If the Same Plant Is Unavailable
Heliconia Garden may provide another eligible plant of equal or lower value.
Replacement Only — No Cash Refund
The guarantee provides a replacement plant only. It cannot be exchanged for cash or a cash refund.
No Refund of Value Difference
If the customer chooses an eligible replacement of lower value, the difference in price will not be refunded.
Helpful answers
Your guarantee questions.
What happens if I accidentally overwater my plant?
Reasonable accidental overwatering is covered for eligible indoor plants, subject to the guarantee conditions. Bring the affected plant and proof of purchase to Heliconia Garden for assessment.
What if I underwater it?
Reasonable accidental underwatering may also be covered under the same conditions.
Do I get unlimited replacements?
No. Each eligible original purchase receives a maximum of one replacement during its 365-day coverage period.
Does my replacement plant receive another one-year guarantee?
No. Once the replacement is issued, the guarantee attached to the original purchase has been fully redeemed. The replacement plant does not begin a new 365-day guarantee.
Can I receive a cash refund instead?
No. The guarantee provides an eligible replacement plant only and is not exchangeable for cash.
What if the original variety is unavailable?
Where the same variety is unavailable, Heliconia Garden may provide another eligible plant of equal or lower value.
Do I need the original plant?
Yes. The affected plant must be returned to Heliconia Garden for assessment.
Do I need my receipt?
Proof of purchase is required. This may be a receipt, invoice, order confirmation or another purchase record that Heliconia Garden can verify.
Does the guarantee apply to plants ordered for delivery?
The current guarantee applies only to eligible indoor plants purchased and collected directly from Heliconia Garden during an in-store visit.
Confidence with responsible care
Choose your plant with more confidence.
Ask us to identify eligible indoor plants during your visit. Keep your purchase record, follow the care guidance and contact us if you need help.